If you want to know BISP 13500 payment stopped reasons, don’t worry. This guide explains the top reasons, quick fixes, and documents needed to restart your installment easily in 2025. Thousands of people in Pakistan face this issue every few months.
Most of the time, payments stop because of simple problems like CNIC expiry, thumbprint mismatch, or property records. Sometimes it’s bigger — like selling land, getting a job, or being marked ineligible in the NSER survey.
Quick 60-Second Checklist about (BISP 13500 payment stopped reasons)
- 📱 Send your CNIC (13 digits, no dashes) to 8171.
→ Read the reply carefully. It usually says “eligible”, “ineligible”, or “stopped”. - 🌐 Open the 8171 Portal and enter your CNIC. Screenshot the result.
- 🪪 Check if your CNIC is expired or not updated in NADRA.
- 📞 Make sure your SIM is linked to your CNIC (many get blocked only for this reason).
- 🏠 If you recently sold or bought land/vehicle, that could be the trigger.
👉 Do these 5 things first — most people find the reason here.
What is the BISP Rs. 13,500 Payment?
BISP (Benazir Income Support Programme) is a government cash program that helps poor families.
- Every 3 months, eligible families get Rs. 13,500.
- The money is collected from designated payment centers, HBL bank agents, or campsites.
- You must be in the NSER (National Socio-Economic Registry) with a low PMT (poverty score).
If your details change, or the system finds something unusual, your payment can be paused until you fix the issue.
11 Common Reasons Why BISP 13,500 Payments Stop (And How to Fix Them)
1. NSER / PMT Score Changed 📊
Why it happens:
When the government updates the poverty score (PMT) through surveys, your score may increase. If it crosses the limit, you become ineligible.
How to fix:
- Visit your BISP Tehsil Office.
- Request a re-survey and provide documents that show your financial condition.
Documents needed: CNIC, household details, income proof (if any).
2. CNIC Expired or Wrong Details 🪪
Why it happens:
If your CNIC is expired or has incorrect info in NADRA, your payment is blocked.
Fix:
- Go to NADRA → renew or correct CNIC.
- Update the info with BISP office.
Docs: Old CNIC, NADRA receipt.
3. Biometric (Thumbprint) Mismatch 🖐️
Why it happens:
At payment centers, fingerprints sometimes don’t match — especially for elderly people.
Fix:
- Retry at another machine (different agent).
- If still fails → visit NADRA to update fingerprints.
Docs: CNIC, old payment slip.
4. Sold or Bought Land / Vehicle 🏠🚗
Why it happens:
The system checks property and vehicle data. If you buy or sell, it assumes you’re not poor anymore.
Fix:
- Take sale/purchase documents to BISP.
- Explain if it was an emergency sale (e.g., medical needs).
5. Taxpayer or FBR Record 📑
Why it happens:
If your CNIC shows in FBR taxpayer list, your payments stop.
Fix:
- If you’re wrongly listed, show FBR clearance or proof that you don’t pay tax.
6. Government Job or Pension 👨💼👵
Why it happens:
If you or your spouse gets a government salary or pension, you’re disqualified.
Fix:
- If it’s a mistake, show documents.
- If it’s true → payments won’t resume.
7. Missed Dynamic Survey 📝
Why it happens:
Every few years, BISP does a dynamic survey. If you don’t participate, your record is “inactive”.
Fix:
- Go to BISP center and complete survey again.
8. SIM Not Linked to CNIC 📱
Why it happens:
8171 sends important SMS. If your mobile number is not registered on your CNIC, you miss updates.
Fix:
- Go to your mobile operator office.
- Register SIM on your CNIC.
- Update BISP record.
9. Suspicious Wallet Activity (EasyPaisa/JazzCash) 💸
Why it happens:
If you move large money or use wallets strangely, the system may flag you.
Fix:
- Explain activity at BISP office.
- Show receipts or proof if asked.
10. Duplicate CNIC or Ghost Entry 👥
Why it happens:
Sometimes the system finds duplicate entries (same CNIC in two places).
Fix:
- Visit BISP with CNIC and old payment slips.
- Ask them to clear duplicate record.
11. System or Technical Delay 🖥️
Why it happens:
Sometimes payments pause because of system updates. It happened in 2025 too.
Fix:
- Check official notices on bisp.gov.pk.
- Usually fixed in 1–2 cycles.
How to Check BISP Status (Step by Step)
- SMS Method
- Type CNIC (13 digits, no dashes).
- Send to 8171.
- Reply comes in seconds.
- Portal Method
- Go to 8171 Portal.
- Enter CNIC.
- Get payment status + center.
- If it says ineligible
- Visit BISP office with documents.
What to Carry to BISP / NADRA Office
- Original CNIC + copy
- Old 8171 SMS screenshot or payment slip
- Property papers (if land/vehicle issue)
- NADRA receipt (if CNIC update)
- Proof of emergency (if land sold for medical needs)
👉 Pro Tip: Always say politely:
“Sir/Madam, my Rs. 13,500 payment is stopped. SMS says ‘ineligible’. Please check my NSER and re-assess my case. Here are my documents.”
Timeline (How Long It Takes)
- CNIC/SIM update → 1–4 weeks
- Survey / PMT re-check → 4–12 weeks
- Technical/system issue → 1–2 cycles
- If still blocked after 12 weeks, escalate to regional office.
Do’s ✅ and Don’ts ❌
Do:
- ✔ Always save 8171 SMS replies.
- ✔ Keep CNIC updated.
- ✔ Take original docs to offices.
Don’t:
- ❌ Share CNIC on random WhatsApp groups.
- ❌ Panic if one payment stops (many restart after survey).
FAQ – BISP 13500 payment stopped reasons
Checking Your BISP Status
Answer: “Ho sakta hai aapka NSER / survey update na hua ho, CNIC expired ho, ya biometric mismatch ho. In basic cheezon ko check karo aur BISP office jaa kar re-verification karvao.
Answer: “Apna 13-digit CNIC 8171 ko SMS bhejo ya 8171/BISP portal me login karo. Wahan status aur agar stop hua hai to wajah likhi hogi.
Eligibility & Rules
Answer: “Haan, agar aapne zameen bechi ya khareedi hai, system me asset change ki wajah se aapki eligibility review me aa sakti hai aur payment stop ho sakta hai.”
Answer: “Ji haan, agar aap ya aapke ghar ka koi member FBR taxpayer list me ho, to system aapki eligibility me problem kar sakta hai aur payment stop ho sakta hai.”
Answer: “Haan, agar aap ya aapki spouse government job ya pension le rahe hain, to eligibility khatam ho sakti hai. Agar yeh galti hai, proof dikhakar appeal ki ja sakti hai.”
Fixing & Resuming Payments
Answer: “Original CNIC, agar expired ho to NADRA renewal receipt, agar property/vehicle bechi ho to sale deed, biometric ya thumbprint proof, aur family certificates agar zaroorat ho.”
Answer: “Agar simple issue hai, to 1-4 haftay lag sakte hain; agar survey ya asset change jaise issue hai to 4-12 haftay ya us se zyada lag sakte hain.”
Answer: “Bilkul, agar aapka registered mobile number CNIC se linked nahi hai, to 8171 SMS ya verification prompts nahi milenge, jis se payment block ho sakta hai.”
Answer: “Survey ya NSER update miss karne se aap list se temporarily ya permanently remove ho sakte hain. Re-survey karvana zaroori hai warna payment stop rahega.”
Answer: “Agar details update karne ke baad payment ruk gaya, to check karo ke update correct tarah se reflect hui hai. BISP office jaa kar documents dikhao aur verify karvao ke information match kar rahi hai.”
Yes, call BISP Helpline 0800-26477 or use the BISP official site.
